Privacy Policy

When making an enquiry about or a booking for the therapist’s professional service, you may be asked for sensitive personal information which may include your name, address, email address, landline number, mobile number, date of birth, qualifications, financial information, including bank account details, gender, ethnicity and marital status, religious or other cultural beliefs, physical or mental health or condition, sexuality, offences (including alleged offences). Only necessary information is taken to assess appropriateness for potential therapy or to carry out the therapy and associated administration. All data is kept securely.Under General Data Protection Regulation, the therapist is registered with the information commissioner’s office as the controller of data (Registration No. ZA130761) for this professional service. This professional service is private and confidential, which means that the therapist will not disclose client’s session material to anyone else. However, there are limits to this confidentiality in the following circumstances:

In the public interest, it is a requirement of the law to inform the police first if the therapist has been given information about money laundering, terrorism and drug trafficking. If requested by the police, the therapist is required to provide information that the therapist may have regarding road traffic accidents. The therapist may have to disclose client information if ordered to do so by a court of law. The therapist reserves the right to breach confidentiality if the therapist believes that the client or someone else may be at risk of harm. If the enforcement of fee payment were necessary, there would be exceptions to confidentiality with dealings with a small claims court. If the client is paying by BACS, the client must be aware that the therapist’s name will appear on the statement. It is a requirement of the therapist’s professional memberships and good practice that the therapist has regular supervision. Client anonymity will be upheld during such supervision, whereby identifying details about the client will not be disclosed. Anonymous brief notes are kept by the therapist and are securely stored. Paper records are locked in secure cabinets and electronic information is password protected to the highest possible reasonable security level. Records will be kept safely for seven years before being appropriately and securely destroyed. Therapeutic terms and conditions are to be agreed during initial consultation. Consent would be obtained in order for the therapist to consult other professionals if appropriate. Should a client wish to access their data or have it destroyed before seven years have elapsed, they may submit a request in writing to the therapist as the Data Controller, who will respond to the request within one month. They are also entitled to amend their information. The client themselves must request this information in writing with proof of identity. Client’s data cannot be requested by a third party. If the client is a couple, the therapist can only provide information relating to the therapy if both participants agree. Each application will need to be considered on an individual basis and any decision to provide access to or destroy personal data will be the therapist’s clinical decision. Please note safeguarding will always be a priority over personal freedom. In the unlikely event of a data breach, if the breach is likely to result in a high risk of adversely affecting individuals’ rights and freedoms, the therapist will notify the ICO within 72 hours and inform those individuals without undue delay. A record of any personal data breaches will be kept.

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